Contact Us

Contact Us

We’re here to help. Choose the best way to reach us or explore our quick answers below.

Shipping & Pick Up

Returns & Warranty

Loyalty Program

Careers

FAQs

Customer Support

Email: support@urbantravellerco.com

Call: +63 917 186 9949 / (02) 8811 6387

Hours: Mon–Sat, 9:00 AM – 5:00 PM (PH time)

Wholesale & Corporate Gifting

Email: sales@urbantravellerco.com

Brand Partnerships

Email: merchandising@urbantravellerco.com

Visit our stores

See all store locations and opening hours on our Store Locator.

Frequently Asked Questions

What are your support hours?

Our team is available Monday to Saturday, 8:00 AM – 5:00 PM (PH time).

How do I process a return or warranty claim?

Go to our Returns & Warranty page to submit your request.

Do you offer shipping & pick up?

Yes — see our Shipping Information page for lead times, couriers, and store pick up options.

Where can I find your stores?

Check our Store Locator for locations and opening hours.

How does the loyalty program work?

Visit our Loyalty Program page for full details.