Here are answers to our most common questions. For full details, visit our Contact Us page.
We accept major credit/debit cards, PayPal, GCash, GrabPay, and select bank transfers.
Yes, Cash on Delivery is available for Metro Manila orders. For full details, see our Shipping Information.
In our stores – Yes, we accept installments via BDO and Security Bank credit cards. We offer 0% interest on 3-month installment plans for orders above ₱5,000.
On our website – We work with Billease to offer 0% interest on 4-payment installment terms.
Metro Manila deliveries take 2–4 business days. Provincial deliveries take 5–7 business days. See Shipping Information for full details.
Yes, we ship worldwide. Delivery times and rates vary by country. See Shipping Information.
Yes, Store Pick Up is available at select branches. Choose “Pick Up” at checkout. Locations: see Store Locator.
Some products are only available for store pick up because their stock is located in our physical retail branches. We ship orders only from our head office. If you’d like an item transferred to a different branch or made available for shipping, please contact our support team and we can help arrange a transfer.
We accept returns within 7 days of receipt if items are unused and in original condition, provided there is a valid concern such as a manufacturing defect. Change of mind is not accepted as a valid reason for return.
Yes, Gift Receipts are available in our stores. Gift receipts allow the receiver to exchange the product if it does not fit, provided the item is unused and complete with packaging. Exchanges using Gift Receipts can only be made in our physical stores.
Please visit our Returns & Warranty page and follow the instructions to submit a claim.
Warranty details are listed on each product page under the product description. For example, see our Elements Tech Case Max X-Pac. For general warranty policies, visit our Returns & Warranty page.
Earn points every time you shop online or in-store. See Loyalty Program for details.
Redeem points at checkout online or in-store for discounts on future purchases.
Visit our Store Locator for a list of locations and opening hours.
Our team is available Monday to Saturday, 9:00 AM – 5:00 PM (PH time). Contact us at support@urbantravellerco.com.
