At Urban Traveller & Co., we want your games to reach you quickly and securely. Here’s how our shipping and pick-up options work:
All shipping orders are dispatched from our Head Office at Richer Point Building, 131 O. Arellano St., Manila (San Juan / Greenhills area).
| Region | Courier | Dispatch Time | Delivery Time | Cost |
|---|---|---|---|---|
| Metro Manila (Standard) | LBC / Ninja Van | Within 48 hours | 2–3 business days | ₱150 (orders below ₱1,999) ₱2,000 and up → Free |
| Provincial (Standard) | LBC | Within 48 hours | 5–10 business days |
₱150 (orders below ₱1,999) ₱2,000 and up → Free |
| Metro Manila (Express) | Lalamove | Same day (order before 3:00 PM) | Same day delivery | Flat Rate at 350php |
| International | DHL Express | 3 business days processing | Asia: 3–5 days Australia & Middle East: 4–6 days Europe: 5–7 days North America: 5–7 days Rest of world: 7–10 days |
Calculated at Checkout. Free Shipping Above $500 (See exemptions below) |
Note: Only items available at our Head Office can be shipped. If your order includes items from a store branch, shipping will not be available. Please select Pick-up instead.
*Please note that our Free Shipping promotion for international orders is not applicable to shipments to the USA due to taxes.
You can also order online and pick up from any Urban Traveller & Co. store in the Philippines. Our store location page is constantly being updated here.
Pick-up lead times:
If your chosen store already has the item in stock: 1–2 business days
If stock needs to be transferred from HQ: transfers happen every Thursday, so expect about 5 business days
You’ll receive an email or SMS notification once your order is ready for collection.
If shipping is not available on the checkout page, it may mean that the item is only available at a store branch for pickup. To see where the item is located, you may click Check availability at other stores on the product page.
You may also contact the branch directly if you wish to arrange a Lalamove or Grab pickup.
All orders shipped directly from our physical stores are subject to a minimum shipping fee of 500 PHP. This fee serves as the base cost for dispatching items from store locations and may increase depending on courier rates, package size, delivery distance, or special handling requirements.
We always try to consolidate your order so you only need to pick up or receive one package. No multiple shipments, no hassle.
At this time, we are unable to deliver to any addresses in Saudi Arabia due to local regulatory requirements. Orders placed with Saudi shipping addresses will be cancelled.
All orders for delivery are dispatched from our head office:
Richer Point Building, 131 O. Arellano St., Manila
If you have questions about your order, shipping, or pick-up, our team is here to help:
📧 Email: support@urbantravellerco.com
📱 Mobile / Viber: +63 917 186 9949
Office Hours: Monday - Saturday: 930AM to 5PM
